Before you start

Separate web chat, file uploads, voice and API access; a web subscription does not provide API credits.

Step by step

  1. Check the official status or announcement page at https://status.openai.com/. A help page is not necessarily a live status monitor.
  2. Reproduce the ChatGPT issue on one exit and record its time, code, stage and duration.
  3. Compare a short message in a new chat with an upload of one small file; record which stage fails.
  4. Compare wired, Wi-Fi or another network while changing only one condition.
  5. If the app is slow but the browser works, compare app and system proxy settings for duplication.
  6. Separate web chat, file uploads, voice and API access; a web subscription does not provide API credits.

Official references

Use these provider resources for current rules. Some announcement links are help pages, not live availability tests.

Common questions

Can switching networks fix every ChatGPT error?

No. Account privileges, subscriptions, file permissions and service outages require separate checks.

What should I send to support?

Share the time, client version, redacted error code and minimal reproduction. Never share a password, token, cookie or one-time code.